Tropics Occupational Therapy needs to collect information about you in order to provide a quality service. In order to assess you or your child and provide appropriate therapy it is necessary to collect personal information about medical history and other information that will be used for administrative purposes such as billing or dealing with third party funding providers such as insurance companies or government agencies.
Health Kit practice management software is used to record and store information. Health Kit's servers are located in Australia and are protected by encryption the same level as banks. Health Kit is integrated with Medicare and has passed the necessary security and operational tests. Information is stored securely with multiple back-ups in place. Health Kit is password protected and personal information is only accessible to your therapist.
You have the right to request access to your personal information at anytime. There may be a small cost involved if you require hard copies of your information. It is the responsibility of Tropics OT to ensure that information collected is relevant, accurate and up-to-date. All reasonable steps will be taken to correct information at your request.
Tropics OT will respect your right to decide who you want to disclose personal information to (eg. your doctor, other treating therapists, educators). Written consent will be obtained before disclosing your information. Exceptions would include complying with a court order or subpoena, child protection reporting, or when the information is necessary to obtain funding, health rebates or insurance.
Great care is taken with the information you provide. If you have any questions or concerns about how information is collected and stored ,please ask your therapist.
Your feedback is important for continual quality improvement. Tropics Occupational Therapy aims to provide the highest standards of service to all clients. If you are unhappy with an aspect of the service you received please talk to me so it can be fixed! I would also love to hear from you if you are happy with your experience.
- You can discuss any concerns in person, over the phone or in writing.
- I will respond promptly to discuss your concerns and work with you to identify what might have gone wrong.
- I will endeavour to resolve any issues and come to a speedy resolution that you are happy with.
- If you do not feel your concern was addressed adequately you can also contact the Australian Health Practitioner Regulation Agency.